Effective date: August 23, 2026 · Version: 1.0
These Terms of Service ("Terms") are a binding agreement between Crescendo Labs AI, Inc. ("CrescendoLabs," "we," "us," "our") and you — the entity or individual that registers for or uses the Services for business purposes ("Customer," "you," "your"). If you are a sole proprietor or otherwise unincorporated, "you" means you as an individual. They govern your access to and use of the Crescendo Agentic Platform and all related applications, surfaces, APIs, and features (the "Services").
Our Privacy Policy, our Acceptable Use Policy, and our Data Processing Addendum, and, where applicable, any product- or module-specific terms, are incorporated into these Terms by reference. Please also read the Privacy Policy carefully — it explains how we handle your data, including the limits on deletion and how we use aggregated, de-identified data to produce benchmarks and industry insights.
Capitalized terms have the meanings given in these Terms; the Privacy Policy, the Acceptable Use Policy, and the Data Processing Addendum use these definitions.
By clicking "I agree" (or a similar control), creating an account, or accessing or using the Services, you agree to these Terms. If you register on behalf of a company or other legal entity, you represent that you are authorized to bind it, and "you" means that entity. If you register for yourself (for example, as a sole proprietor), you agree to these Terms individually. If you do not agree, do not access or use the Services. You also consent to receive these Terms, notices, and disclosures electronically.
Eligibility. The Services are offered to businesses and business owners (including sole proprietors and other unincorporated businesses) located in, and for use within, the United States, and are for business and commercial use only — not for personal, family, or household purposes. You must be able to form a binding contract and be at least 18 years old to register. You represent that neither you nor any of your Authorized Users is identified on any US government restricted- or prohibited-party list (including OFAC's Specially Designated Nationals list) or located in, or organized under the laws of, an embargoed jurisdiction, and that you will not use the Services in violation of US sanctions or export-control laws.
Registration. You agree to provide accurate, current registration information and to keep it updated. You are responsible for all activity under your account.
Security. You are responsible for safeguarding credentials, for your Authorized Users' compliance with these Terms, and for promptly notifying us of any unauthorized access. We may require multi-factor authentication.
Subject to these Terms and your payment of applicable fees, CrescendoLabs grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business purposes during your Subscription term. We reserve all rights not expressly granted. Which modules, surfaces, and features you may access is determined by your active Subscription and entitlements.
The Services provide agentic automation, capture of your business activity into structured Business Records, and automated analysis of those records to surface Insights and Recommendations (see Section 11). We may offer additional modules or surfaces under supplemental terms incorporated by reference; if a conflict exists, the supplemental terms control for that module, then these Terms, then the Documentation. We may modify, improve, or discontinue features from time to time; we will not materially reduce the core functionality of a paid Subscription during its then-current term without notice, except where the reduction results from a third-party service's change, restriction, or discontinuation (Section 9).
You agree to use the Services lawfully and only for legitimate business purposes, and not to: (a) violate any law or third-party right; (b) upload unlawful, infringing, or malicious content; (c) attempt to access other customers' data or circumvent security or tenant isolation; (d) reverse-engineer, resell, or use the Services to build a competing product; (e) exceed rate limits or interfere with the Services' operation; or (f) use the Services to provide regulated professional advice to third parties in a manner that violates applicable licensing law. These prohibitions are stated in full in our Acceptable Use Policy, which is incorporated into these Terms by reference and which you and each of your Authorized Users must comply with; where the Acceptable Use Policy provides more detail than this Section, that detail applies. You are responsible for obtaining any consents required for the data you or your connected sources bring into the Services and for CrescendoLabs' processing of it as permitted under these Terms (including the analysis and the aggregated, de-identified benchmarking in §11), including your own end-customers' and employees' information.
Your ownership. As between the parties, you own your Customer Data. You grant CrescendoLabs a worldwide, non-exclusive license to host, store, process, transmit, analyze, and create Business Records and Insights from your Customer Data for the purpose of providing, securing, and improving the Services (through analysis and De-Identified Data, including aggregated, de-identified benchmarks; any training of AI Models is a deferred capability governed solely by Section 11) and as otherwise permitted by these Terms, the Privacy Policy, and Section 11.
Deletion & retention. How we handle deletion of your data and how long we retain it are described in the Privacy Policy. In summary: when you request deletion or close your account, we delete or de-identify your Customer Data, except records we are required or permitted to retain — for example, to comply with law, meet tax or records-retention obligations, resolve disputes, or prevent fraud.
Aggregated / de-identified data. We may create and retain De-Identified Data and use it for any lawful purpose, including improving the Services and producing aggregated, de-identified benchmarks and industry insights (for example, "businesses in your cohort that did X experienced Y"), subject to safeguards so that no individual customer is identifiable; we will not attempt to re-identify it.
The Services can connect to third-party services you authorize (such as QuickBooks, Stripe, and financial-account connections). Those services are operated by third parties under their own terms and privacy policies; we are not responsible for third-party services, their availability, or their handling of data once it leaves the Services. Third-party services may change, restrict, re-price, rate-limit, suspend, or discontinue their APIs, data access, or terms at any time and without notice to us. We are not liable for any unavailability, degradation, or loss of features, integrations, or data that results from such third-party changes, and we may modify or discontinue an affected integration in response. Where practicable we will give you notice and make your affected Customer Data available for export. Enabling an integration authorizes us to access and exchange data with it on your behalf.
Fees & billing. You agree to pay the fees for your Subscription. Unless stated otherwise, fees are billed in advance, are in U.S. dollars, and are non-refundable except as required by law or expressly stated. We use a third-party payment processor; you authorize recurring charges.
Auto-renewal; cancellation. Your Subscription automatically renews for successive terms of the same length unless you cancel before the renewal date, and each renewal is charged to your payment method at the then-current pricing. You can cancel at any time from your account settings (or by contacting us), effective at the end of the current term. Where required by law, we will send a renewal reminder before a renewal charge.
Price changes. We may change fees; we will give at least 30 days' notice before a change takes effect, applying at your next renewal.
Taxes. Fees are exclusive of taxes; you are responsible for applicable taxes other than taxes on our net income.
Non-payment. We may suspend the Services for overdue amounts after notice.
(a) How the Services work today. The Services create value by analyzing your own Business Records to generate Insights and Recommendations. The Services do not train AI Models on your data as part of providing the Services today.
(b) Recommendations are information, not advice. Insights and Recommendations (and any confidence levels) are best-effort, automatically generated options — informational estimates, not guarantees of any outcome, and not financial, investment, legal, tax, accounting, or other professional advice. CrescendoLabs is not your fiduciary, adviser, broker, or agent. You are solely responsible for all decisions and actions you take, and you agree to hold CrescendoLabs harmless for outcomes resulting from your decisions, subject to Section 17. Automated features may be inaccurate or incomplete and are used at your own risk; review outputs before relying on them. If you use the Services' automated features or their outputs to make decisions that produce legal or similarly significant effects concerning individuals (for example, employment-related decisions about your personnel), you are responsible for your own compliance with laws governing automated decision-making — including any required notices, opt-out or appeal rights, human review, and risk assessments.
(c) Aggregated, de-identified benchmarks & industry insights. We may produce aggregated, de-identified benchmarks and industry insights from customer data — for example, "businesses in your cohort that did X experienced Y." These use De-Identified Data only (aggregated derived metrics and state deltas — never another customer's raw financial or account data) and are subject to safeguards, including minimum cohort sizes, so that no individual customer is identifiable from any benchmark. We will not attempt to re-identify De-Identified Data. This is analysis over a de-identified cohort — not AI-Model training.
(d) AI-Model training is deferred. Training AI Models on customer data — including any cross-customer pooling for a model, and any incentive for it — is not part of the Services today, and no such right is granted under these Terms. If we develop such a capability, we will offer it separately and seek your consent at that time.
(e) Sub-processors. We use third-party AI/cloud providers to operate the Services, sharing with each only the data it needs to perform its function for us and requiring them by contract not to use your Customer Data to train their own models; they are listed in our sub-processor list.
Our IP. The Services, Documentation, and all related intellectual property are and remain CrescendoLabs' exclusive property. Except for the limited license in Section 5, no rights are granted to you.
Your IP. You retain all right, title, and interest in your Customer Data and any content, materials, trademarks, and intellectual property you provide. CrescendoLabs obtains no ownership of them — only the limited license in Section 8 to operate the Services. Nothing in these Terms transfers your intellectual property to us.
Insights. As between the parties, Insights and Recommendations generated for you are yours to use for your internal business purposes; the underlying models, analytics, and methods remain ours.
Feedback. If you give us feedback or suggestions, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it without restriction or obligation to you.
Each party may access the other's confidential information; each agrees to protect it with reasonable care, use it only to perform under these Terms, and disclose it only to those who need to know and are bound by similar obligations. This does not apply to information that is public, independently developed, or rightfully obtained, or where disclosure is legally required.
Your Customer Data is your Confidential Information. We will not access, use, or disclose it except to provide the Services, as permitted by these Terms and the Privacy Policy (including creating aggregated, de-identified benchmarks under Section 8 and Section 11), or as required by law.
Our handling of Personal Information is described in the Privacy Policy. Where we process personal information on your behalf as your service provider, our Data Processing Addendum applies, including its security measures and sub-processor commitments. We maintain reasonable technical and organizational measures designed to protect Customer Data, described further in the Data Processing Addendum and our security/trust materials. If we become aware of a security breach affecting your Customer Data, we will notify you without undue delay — and in any event within 48 hours after we confirm the breach — and as required by applicable law (see DPA §8). For a breach originating on a sub-processor's systems, we are deemed to confirm it when we receive the sub-processor's notice. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Term. These Terms apply while you have an account or use the Services.
Termination by you. You may cancel your Subscription at any time; cancellation takes effect at the end of the then-current term (no refund of prepaid fees except as required by law).
Termination/suspension by us. We may suspend or terminate access (a) for material breach not cured within 30 days of notice (immediately for security threats, unlawful use, non-payment, or attempts to extract, misappropriate, or reverse-engineer the Services' models, prompts, or methods — AUP §3(e)–(f)), or (b) if required by law.
Effect. On termination, your license ends. We will make your Customer Data available for export for 30 days after termination, after which we may delete or de-identify it, except records we are required or permitted to archive and De-Identified Data.
The Services and all Insights and Recommendations are provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by law, CrescendoLabs disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Services or any Recommendation will be uninterrupted, error-free, or produce any particular result.
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, data, or goodwill; and (b) each party's total aggregate liability arising out of or relating to these Terms will not exceed the greater of (i) the fees you paid or owed to CrescendoLabs in the twelve (12) months preceding the event giving rise to the claim, or (ii) US $1,000. These limits do not apply to your payment obligations, your indemnification obligations under Section 18, or to liability that cannot be limited by law.
By you. You will defend and indemnify CrescendoLabs against third-party claims arising from your Customer Data, your use of the Services, your decisions or actions taken in reliance on Insights/Recommendations, or your breach of these Terms.
By us. We will defend you against third-party claims that the Services (as provided by us and used per these Terms) infringe that third party's US intellectual-property rights, and pay resulting damages finally awarded, subject to the cap in Section 17; our sole options if the Services are or may be found infringing are to procure a right to continue, modify, or replace the Services, or terminate and refund prepaid unused fees. Our IP indemnity does not cover claims arising from (i) your Customer Data or content; (ii) your modifications to, or combination of, the Services with anything we did not provide; (iii) third-party integrations you enable; or (iv) use of the Services in violation of these Terms.
The indemnified party must give prompt notice and reasonable cooperation; the indemnifying party controls the defense (no settlement imposing liability on the other without consent).
PLEASE READ — THIS AFFECTS HOW DISPUTES ARE RESOLVED.
Informal resolution first. Before filing, the parties will try to resolve the dispute informally for 60 days after written notice.
Binding arbitration. Except for the carve-outs below, disputes will be resolved by final, binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules (for claims under US $250,000) or its Comprehensive Arbitration Rules (for larger claims), and its Consumer Minimum Standards where you are an individual, seated in Delaware.
Class & jury waiver. Disputes will be resolved only on an individual basis; class, collective, and representative actions are waived, and the parties waive any right to a jury trial.
Carve-outs. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive relief for intellectual-property or confidentiality violations in the courts identified in Section 20.
30-day opt-out. You may opt out of this arbitration agreement by written notice to legal@crescendolabs.ai (or by mail to Crescendo Labs AI, Inc., 1500 N Grant St, Ste N, Denver, CO 80203, USA) within 30 days of first accepting these Terms; opting out does not affect the other provisions.
These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and the Federal Arbitration Act governs Section 19. For any matter not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware.
We may update these Terms. For material changes, we will provide advance notice (e.g., by email or in-product) before they take effect; non-material changes are effective when posted. Your continued use after the effective date constitutes acceptance. If you object to a material change, your remedy is to stop using and cancel the Services before the change takes effect.
Assignment. You may not assign these Terms without our consent; we may assign to an affiliate or in a merger/sale. Entire agreement. These Terms, the Privacy Policy, the Acceptable Use Policy, the Data Processing Addendum, and any incorporated terms are the entire agreement and supersede prior agreements. Order of precedence. Supplemental/module terms → these Terms → Documentation; for the processing of personal information we handle on your behalf, the Data Processing Addendum controls (DPA §1). Severability / waiver. If a provision is unenforceable, the rest remains; no waiver is implied by delay. Force majeure. Neither party is liable for events beyond reasonable control. Notices. We may notify you via the account or email; notices to us go to Crescendo Labs AI, Inc., 1500 N Grant St, Ste N, Denver, CO 80203, USA or legal@crescendolabs.ai. Survival. Sections 8, 10 (accrued fees), 11(b), 12, 13, 16–20, and 22 survive termination. No third-party beneficiaries. Relationship. The parties are independent contractors.
Crescendo Labs AI, Inc. — 1500 N Grant St, Ste N, Denver, CO 80203, USA — legal@crescendolabs.ai.